Earning Your Trust
Our Midwestern roots and work ethic has resulted in an unwavering focus on customer service in everything we do – from product planning and development through order fulfillment. Our integrity is our pledge to the customer and is highlighted in our tag line: driven to outperform™. This pledge to our customers differentiates our responsive customer service and support from our competition. We pride ourselves on going the extra mile to meet our customers’ expectations and guarantee their satisfaction. It’s how we’ve earned our reputation in the industry.
Link® lives by the ethic that if you have a question or a problem, you should be able to talk with a real human instead of a machine. Our brand of customer service means you’ll never have to navigate through a frustrating answering system to get the help you need. Link has gone as far as dedicating sales personnel to OEM, Aftermarket and Business Development. We understand the challenges unique to each customer and are committed to quality and customer service before and after the sale.
Prompt & Accurate Service
No answering machines or emails needed, quick to the point calls with fast follow ups and technical advice that only comes from "the ground up” with years of experience with each product. We offer the best value for our customers by determining the root cause of their problems and developing a calculated solution. This value is what our customers have come to expect when ordering products.
Industry Knowledge
Link® has been developing suspension solutions since our first Cabmate® for over four decades. We have worked with customers in the trucking, agriculture, construction, military, and logging industries. To best serve all of our customers, we have a heavy-vocational division located in Canada, that focuses on developing product solutions for the fire, construction and crane markets.
On-Time Delivery
Link’s commitment to higher manufacturing efficiency allows us to meet your production and inventory demands – on time. Customer Service means we pride ourselves in fulfilling customer orders with an industry leading on-time delivery rate that exceeds 99.5%.